Help
Support
Questions, feedback, beta access or press: email admin@infonex.com.au. We reply within two business days (AEST).
Join the TestFlight beta
Email admin@infonex.com.au with the subject “Visit Singapore beta” and we’ll send you a TestFlight invitation.
Frequently asked
Do I need an account?
No. Everything in the guide works without signing in. An account (Apple or Google) is only needed for sync, shared trips, posting tips and the ticket wallet.
Does it work offline?
Yes. Photos, guides and your tickets are stored on the phone. Live weather, rates, deals and tips need a connection to refresh, but the last data is kept.
Why does the app ask for my location?
Only when you open the Map tab, to show where you are and give directions. Your location never leaves your phone.
Can I buy tickets in the app?
The app compares prices and opens the provider (official site, Klook, KKday, GetYourGuide or Trip.com) in your browser. Add the ticket to your wallet afterwards so the QR code is ready at the gate.
How do I share a trip?
Open the trip and tap the code button to share it. Anyone with the six-letter code can join from the Plan tab and edit the trip with you.
How do I delete my account?
Profile → Delete my account and data. Everything linked to your account is removed immediately.
Something is wrong or out of date
Email us with the place name and what changed. We update content centrally, so fixes reach every phone without an app update.